Complaints procedure
The buyer may file a complaint if the shop’s activity or the goods provided for in the shop terms are not performed or are performed contrary to the terms.
A complaint may be filed electronically via the contact form or in writing. It should at least identify the buyer and describe the objections.
Complaints are filed within 14 days from the day the reason became apparent. The seller examines them within 14 days of receiving them in the correct form. If the seller does not reply in time, the complaint is deemed accepted.
The reply is sent only to the buyer’s e-mail address. The procedure does not exclude claims in court.
Contact: shop@goodvia.org.
